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1.Q: Why your prices are so cheap? Are the shoes authentic,100% originals packaged?
A: Yes,our boots here are authentic and 100% originals package. We buy overstocks, closeouts, overuns directly from factories and authorized dealers that say and give us legal invoices that all goods are authentic, Only by this,you can enjoy the perfect ugg boots,making more profit but nice discount price and enjoying free shipping.
2.Q: Do dropshipping,doesnot it?
A: Yes,dropshipping is welcome here,but make sure that you should give us the right shipping information..
3.Q: Do you do wholesales business?
A: Yes,welcome wholesales business,and also we can manufacture your needed boots like ugg boots enforing your business development.Surely there are mini quantity,so please contact us for directly communication here for timely information.
4.Q: How long does it take in shipping order door to door?
A: One week usually.Here we arrange order package and ship it out within 12hours in our working days - Monday to Friday-4:30 am to 6 pm (GMT +08:00) >. And in others time,we have our service online someday for business busy. And our delivery time is about 7 days.Sometimes there can be slight delays due to huge demands, holidays or slow customs processing, but your order will always be delivered.
5.Q: Is you site secure?
A: Yes all orders are processed thru paypals 100 percent secured "https servers , all other info is safe and we never share other info with any other parties.Also smoothly via hackersafe .etc.
6.Q: How long time does it take for me to get my order once I place it?
A. Orders are processed daily. Your order will be processed with our warehouse or suppliers and you can expect your order to be delivered within 7-14 business days. Sometimes there can be slight delays due to huge demands, holidays or slow customs processing, but your order will always be delivered,within one week.
7.Q: Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 48 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly. Please contact us via email if you need further tracking assistance.
8.Q: Why do you ask for personal information?
All information included in the order form is requested in order to delivery.
9.Q: How can I cancel an order?
To cancel an order made on our website, please contact our Customer Support department within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.

10.Q: Do you charge for shipping and sales tax?
No. There is no sales tax and all are shipped to you free of charge.
11.Q: What is your return Policy ?
We are committed to your complete satisfaction . You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. If returning items for a refund: all returned items are subject to a 35$ per pair restocking fee. Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we can
12.Q: What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information.
13.Q: What payment methods do you support?
The Paypal accepted.

E-mail:edhardy-buy@hotmail.com MSN:edhardy-buy@hotmail.com

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