1.Q: Why the price on this website is $0?
This is the wholesale website, no minimum order quantity.The price is negotianted, subject to the shipping address and order quantity
2.Q: Is you site secure?
Yes all orders are processed thru paypals 100 percent secured "https servers , all other info is safe and we never share other info with any other parties.Also smoothly via hackersafe .etc.
3.Q:How to place the order
The order step is easy, any item fall into you need , please add them to your shopping cart, fill in your contact information
You also can tell us the item id & size you interested, contact us namebrandwholesaler@hotmail.com .
We would like to give you more detail price .
4.Q: What payment methods do you support?
The Paypal and Western Union accepted.
Please place an order via email at namebrandwholesaler@hotmail.com you will be instructed to send your payment.
5.Do you ship the goods internationally?
We ship the goods anywhere in the world. We uses UPS and EMS Express Courier for all of our shipments. We always ship within 7-12 days and guarantee the arrival of all of our shipments. Please contact us if your shipment is not received in a timely manner after receiving your tracking information. We have worked with these companies for a long time and guarantee your shipment.
6.Are all products showed in the website?
We are not putting every item of the brand goods on this site now.If you are looking for other style which is not displayed on this site,please tell us which one you like,and we can supply most of them to you.
7.Q: Do dropshipping,doesnot it?
A: Yes,dropshipping is welcome here,but make sure that you should give us the right shipping information..
8.Q: How long does it take in shipping order door to door?
A: One week usually.Here we arrange order package and ship it out within 12hours in our working days - Monday to Friday-4:30 am to 6 pm (GMT +08:00) >. And in others time,we have our service online someday for business busy. And our delivery time is about 7 days.Sometimes there can be slight delays due to huge demands, holidays or slow customs processing, but your order will always be delivered.
9.Q: Is you site secure?
A: Yes all orders are processed thru paypals 100 percent secured "https servers , all other info is safe and we never share other info with any other parties.Also smoothly via hackersafe .etc.
10.Q: How long time does it take for me to get my order once I place it?
A. Orders are processed daily. Your order will be processed with our warehouse or suppliers and you can expect your order to be delivered within 7-14 business days. Sometimes there can be slight delays due to huge demands, holidays or slow customs processing, but your order will always be delivered,within one week.
11.Q: Can I monitor the delivery process?
Yes, when the product delivery takes place, you will receive a notification by e-mail which notify you that your boots has been shipped ,And 48 hours later ,the tracking number that you have received will be trackable on Express Mail Service Official site :http://www.ems.com.cn/english-main.jsp , you will find the possibility to look-up an order, so that you can see exactly. Please contact us via email if you need further tracking assistance.
12.Q: Why do you ask for personal information?
All information included in the order form is requested in order to delivery.
13.Q: How can I cancel an order?
To cancel an order made on our website, please contact our Customer Support department within 12 hours after you placed the order ,You will be asked to provide the order's number together with the reasons of cancellation.Please aware within 12 hours Or you order would be shipped out.
14.Q: Do you charge for shipping and sales tax?
No. There is no sales tax and all are shipped to you free of charge.
15.Q: What is your return Policy ?
We are committed to your complete satisfaction . You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. If returning items for a refund: all returned items are subject to a 35$ per pair restocking fee. Shipping and handling charges are non-refundable. We do not cover the shipping cost of returns or exchanges, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we can
16.Q: What happens after I place the order?
After placing the order you will receive an immediate order confirmation along with an all order's information.
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